FAQS

Our services depart on time and operate according to our published timetable and will depart Pakenham and the Airport at these times.

Yes you can buy your tickets online using your credit card 24/7. (please note that bookings close 30 mins prior to departure).

We need to see a copy of your ticket showing the number of bookings made and also the ticket number to confirm you have boarded the bus.

No, the driver is expected to leave all pick up point no earlier than the time show on the schedule, and to respect of other passenger who arrive on time and have flights to catch we must run to the schedule as displayed.

If you have left something on-board our vehicle please contact the, The Paky Express by email, anything left or found will be returned to the owner.

Our booking service is online 24hrs a day. Please note that the website has a 30 minute cut-off for bookings prior to the service commencement time.

No, we only pick up and drop off at our designated stops.

We allow 1 standard suitcase and small carry on bag per paying customer. There is a small extra charge for other items. For the latest prices see our prices page.

No we have designed this business to keep our prices as low as possible to keep our customers contented.

Assistance dogs are permitted where documentation is presented only.

Yes, if you contact our office you are able to pay cash.

We allow 1hrs 30 mins from Pakenham , but unfortunately we are not in control of what might happen on the roads, the times we have chosen are to avoid peak hour on the way to the airport so you arrive on time but the return trips may take longer due to peak hour on Monash Freeway.

Not a problem, our tickets are also tax invoices and will show gst. Our website has an automated email system which once you have booked and paid for your ticket you will be sent the invoice to the email address you entered.

Our suggestion is to book your tickets as early as you can to guarantee a seat.

Booking a ticket online is still available up until 30 minutes prior to the start of each trip, it is possible to try your chances attending a pick up point but no guarantees, cash or eft would be the payment method for this.

We need to see a copy of your ticket showing the number of bookings made and also the ticket number to confirm you have boarded the bus.

The ticket is valid for 12 months, and can be transferred to another user, if this is the case please email us at TPE with new name.

Children not taking up a seat travel free.

Unfortunately we do not have wheelchair accessible vehicles.

For passengers that can travel on our service but requiring a wheelchair once you arrive at the airport can contact the Melbourne Airport Customer Service Team on 03 9297 1318 Monday – Friday and one of their staff members will meet you with a wheelchair at your preferred drop-off location.

Make sure you organize this 48 hours prior to your arrival

 ‘Drop Off Point’ And finding your terminal

Its always important to do your research before travelling, but our friendly staff are there to help you as well

Terminal 4 Multi-story Car Park, Ground Floor Bus Bay 14

Child restraints are not compulsory on buses or coaches, Adults may wish to nurse small children on their laps and ensure the seat belt is placed around the both of you –. However, your welcome to bring your own seats, its driver will not be responsible for fitting the restraint or for any claim, loss or damage suffered by a passenger caused by the restraint. Kids not taking up a seat travel free. There also a family discount which is automated when you book your tickets.

Please make sure you go before you travel as there is nowhere to stop on the freeway and no toilets on the bus.

You will be asked to produce a ticket number (a digital ticket to confirm the booking will be accepted) we would just need to confirm your id.